The shipping policy applies to all orders placed on Charmingcreature.com. All shipping charges are non-refundable.

Orders placed on Charmingcreature.com are processed Monday-Friday 10am to 2 pm AEST (excluding major holidays) and are shipped within 1-5 business days from when the order is placed, pending payment authorization and verification. Charmingcreature.com ships Australia wide offering both Standard and Express shipping services. The estimated shipping time and shipping costs are:

• Standard: 3-5 business days (FREE for orders over $100. $9.95 for orders under $100)
• Express: 1-2 business days (Flat $11.95 on all orders)

Delivery estimates should be used as a general guide only. Please bear in mind that all estimates are for metro destinations – orders sent to regional locations may take longer & the estimated delivery times are indicative of transit times only.

Once received, all orders are dispatched between 10:00am and 2:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 2:00pm AEST or outside of AEST business hours will be dispatched the following business day. Once your order has been dispatched an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.